Refund policy

Return & Refund Policy

At Meltem & Co., your satisfaction matters to us. Please read our policy carefully before purchasing.

All Sales Are Final As we work with third-party suppliers to bring you our products, we are unable to accept returns or exchanges for change of mind, incorrect sizing, or items that don't meet personal expectations. We strongly encourage you to review the size guide on each product page before ordering.

Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or incorrect, please contact us at hello@meltemco.com within 7 days of delivery with:

• Your order number
• Clear photos of the item and the issue

We'll work with our supplier to resolve the issue as quickly as possible, either through a replacement or a refund, depending on the situation.

Refunds Approved refunds will be processed to your original payment method within 5–10 business days. Original shipping costs are non-refundable.

Lost Packages If your package is lost in transit, please contact us and we'll investigate with the carrier on your behalf.

Important Note Because our products are shipped directly from our suppliers, return shipping to the original warehouse may not always be possible. We handle each case individually and will always do our best to find a fair solution.